One tool that can be helpful when problem solving is the Cause and Effect diagram, also known as a fishbone diagram, (Kaoru Ishikawa 1968)
This tool provides a systematic approach to problem solving and can be used to generate ideas for several potential causes, leading to identification of the key root cause.
It allows teams to look at issues from different perspectives and can help overcome conflicting views.
Example Fishbone Diagram
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Hints & Tips
Carry out as a group exercise.
The backbone (central arrow) represents the problem or the effect.
The body of the skeleton are the causes and can be broken down further to get to the real root cause.