Process mapping is a useful exercise when trying to identify all the steps and decisions in a process especially those processes impacted by a change.
It enables us to define the current processes, identifying problem areas such as bottlenecks. This knowledge provides a starting point for understanding the requirements.
Process mapping can help the University improve consistency of service for staff and students. It also helps establish clear roles and responsibilities around a process and can be used as a communication or training aid.
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Hints & Tips
When drawing the process map, ensure it covers:
- What is happening
- Where it is happening
- When it is happening
- Who is doing it
- How inputs and outputs are handled and distributed
- How information and data needs are established
Involve the team in mapping both the current ‘as-is’ process as well as designing to future ‘to-be’ process.