Process Mapping


Process mapping is a useful exercise when trying to identify all the steps and decisions in a process especially those processes impacted by a change.

It enables us to define the current processes, identifying problem areas such as bottlenecks. This knowledge provides a starting point for understanding the requirements.

Process mapping can help the University improve consistency of service for staff and students.

Also helps establish clear roles and responsibilities around a process and can be used as a communication or training aid.

Hints & Tips

When drawing the process map, ensure it covers:

  • What is happening
  • Where it is happening
  • When it is happening
  • Who is doing it
  • How inputs and outputs are handled and distributed
  • How information and data needs are established

Involve the team in mapping both the current ‘as-is’ process as well as designing the future ‘to-be’ process.