RACI Process

  • RACI is a simple tool that can be used to identify roles and responsibilities during a change process.
  • The technique is supported by a RACI chart which helps to discuss, agree and communicate the roles, responsibilities and accountabilities.
The person who is responsible for getting the job done.
The person who is ultimately accountable for the change. They own it.
Must always be consulted before a decision or action is taken.
Must always be informed after decision or action is taken.
PM User Sponsor Head of Faculty / School
Activity 1 R C A I
Activity 2 I R A C
Decision 1 C C A R
Activity 3 R A C I

Click the DOWNLOAD button to access the RACI Chart template.



Hints & Tips

  • Identify all the activities and decisions involved in delivering the change and list them on the left-hand side of the chart in completion order.
  • Identify the key stakeholder roles and list them along the top of the chart.
  • Complete the cells of the chart identifying who has the responsibility, the accountability and who will be consulted and informed for each task.
  • Ensure every task has a role responsible and a role accountable for it. No tasks should have more than one role accountable.
  • Share, discuss and agree on the RACI Chart with your stakeholders before your initiative starts.
  • It is useful for understanding roles and responsibilities for activity in operation too.