Quality management is the act of overseeing all activities to ensure that outputs and benefits are fit for purpose and meet stakeholder requirements.

It is an essential part of the change lifecycle to ensure success.

Quality can affect lots of different aspects in an initiative from testing, to scope, to benefits.

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Hints & Tips

  • Start thinking about quality from the start of the initiative by defining success criteria i.e. what would ‘good’ look like? This is the quality criteria.
  • Then consider how you are going to measure whether ‘good’ is being achieved and how this can be tested and who needs to be involved.
  • This information is the start of the quality plan.