Design Thinking
| Why is good design so important? | |
| Good process design | Poor process design |
| Promotes simplicity, flow and consistency of processing.
Makes the process simpler and more intuitive for users to operate, thereby inspiring them to adopt it. Improves productivity and/or the quality of process output. Is more efficient and less wasteful, therefore more cost effective. Is easily managed and simple to maintain. Reduces “single points-of-failure” and the risks associated with them. Works seamlessly with processes up and/or downstream. Is effective in meeting the needs of users, customers and stakeholders |
Does not improve the operation of the process.
Encourages complication over simplicity. Fails to improve productivity and/or the quality of output. Fails to recognise and eliminate waste. Is less cost effective, more difficult to manage and harder to maintain. Discourages and demotivates users, allowing poor habits to form. Creates workarounds and drives inefficiency. Is misaligned with processes up and/or downstream. Fails to meet the needs of users, customers or stakeholders.
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