Process Modelling [Level 2]
Level 2 models show the flow of a process in a structured way, including :
- Key tasks and decision points
- Roles and responsibilities
- Handovers between people or teams
- The sequence of activities
This is often shown using a swimlane diagram or flowchart, and is likely the most familiar modelling format. It provides enough detail to understand and improve how work gets done, without going into individual task instructions.
The simplest way to model processes is to use
Level 2 models can be used to map:
Current processes ("As-Is") Improvement Ideas ("Could-Be") Future state processes ("To-Be")
This helps you spot gaps, test assumptions and confirm what needs to change before a change is made.
Next steps and Resources :
- View of the process modelling tips
- Download a Level 2 process mapping template
- Learn more about Level 3 Task Analysis
Download
Hints & Tips
- Depending upon the degree of process complexity or scope of our process analysis we may need to create several layers of models in order to accurately represent process activity.
- Each layer should add more detail.
- Care should be taken to remain consistent across each level if this approach is required.