Methodology for reviewing processes

Have a plan so you (and your stakeholders) know what you want to do and when you will be doing it.
Understand why you’ve been asked to model the process and agree what will be delivered.
How does the process fit into the “big picture”?
What else is going on around the process?
Who are the key stakeholders?
What is the organisation trying to achieve with this process?
How does that provide value to customers and stakeholders?
Use the methodology, hints and tips in this guide to map and model the process, identify actors, owners and waste.
Understand the key performance indicators and identify improvement opportunities.
Document and share your findings with your stakeholders.